ESB Certification D1L1 Understanding Business Structures and Concepts D1L2 Exploring Business Opportunities – From Idea to Execution Domain 1 Presentation Domain 2 Presentation Domain 3 Presentation Domain 4 Presentation Customer Service Skills Categorization Activity Customer Service Skills Fill-in-the-Blank Activity Customer Service Skills Multiple Choice Questions Customer Service Skills Positive Language Activity Customer Service Skills Worksheets Share this: Click to share on X (Opens in new window) X Click to share on Facebook (Opens in new window) Facebook Like Loading...